SHIPPING COST

FREE DELIVERY for orders more than 200 EUR.

BALTICS:
Parcel terminal Omniva:
Latvia – 3 EUR 
Estonia, Lithuania – 5 EUR
Home delivery DPD courier – 10 EUR

Pick up in store - Skandu 7, Riga, LV-1067, Latvia

OTHER EU COUNTRIES:
The cost of shipping with DPD or UPS courier – 15 EUR per order.

DELIVERY TIME

Delivery time is between 3 to 8 business days.
We normally dispatch all orders within two working days, which may be couple of days longer in busy periods like sales.

WE CURRENTLY DO NOT SHIP TO: Angola, Armenia, Australia, Azerbaijan, Belarus, Benin, Botswana, Brazil, Burkina Faso, Burma, Burundi, Cameroon, Canary Islands, Canary Islands, Cape Verde, Central African Republic, Chad, Chile, Chile, China, Comoros, Congo, Cook Islands, Costa Rica, Cuba, Democratic Republic Of Congo, Djibouti, Ecuador, Equatorial Guinea, Eritrea, Ethiopia, Falklands, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Guam, Guinea, Guinea Bissau, Hong Kong, Iran, Ivory Coast, Johnston Island, Kazakhstan, Kenya, Kiribati, KOREA, Kyrgyzstan, Lesotho, Liberia, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Mayotte Island, Mexico, Micronesia, Mongolia, Mozambique, Myanmar, Namibia, Nauru, New Caledonia, New Guinea, New Zealand, Niger, Nigeria, Niue, NORTH (North Korea), Palau, Papua, Peru, Reunion Island, Rwanda, Saint Pierre Et Miquelon, Saipan, Samoa, San Marino, Sao Tome & Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, St. Helena, Sudan, Swaziland, Syria, Tajikistan, Tanzania, The Republic Of Yemen, Togo, Tokelau Islands, Tonga, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, Uzbekistan, Vanuatu, Vatican, Wake Islands, Wallis & Futuna, Zaire, Zambia, Zimbabwe.

Unfortunately, we cannot deliver to PO boxes.

CUSTOMS AND OTHER DUTIES

If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those. 

We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order.

RETURNS 

Returns should be made within 14 days after delivery of your shipment. The product should have to be in intact and unopened. The customer covers return shipping cost. We will usually refund your order within 3 days of receiving return goods in our warehouse but please note, that it might take longer for refund to appear in your account as transfers between payment systems might take a longer time.

Please send returned items, including your order confirmation, to:
SIA STAVRO
Skandu street 7
Riga, LV-1067, Latvia

RETURN OF DAMAGED PRODUCTS

If you received damaged products, please send photo of damaged shipment and your information at our contact form.

MORE QUESTIONS?

If you have any additional questions, please contact our Customer Service at info@responsecosmetics.com
or via Contact Us form.