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SHIPPING & RETURNS

SHIPPING COST

The cost of shipping is standard per destination area: Latvia 3 EUR, Baltics 5 EUR, European Union 10 EUR per order.

DELIVERY TIME 

Delivery time is between 3 to 8 business days. 

We normally despatch all orders within one working day, which may be couple of days longer in busy periods like sales.

TAXES AND OTHER DUTIES

There can be additional duties and taxes applied upon reciept of your shipment. These duties and taxes are to be paid by the recipient. RESPONSE is not required to inform customers of such additional costs and is not required to refund such costs to customer.

*WE CURRENTLY SHIP TO:

Latvia, Lithuania, Estonia, European Union countries

Unfortunately, we cannot deliver to PO boxes. 

RETURNS

Returns should be made within 14 days after delivery of your shipment. The product should have to be in intact and unopened. The customer covers return shipping cost. We will usually refund your order within 3 days of receiving return goods in our warehouse but please note, that it might take longer for refund to apear in your account as transfers between payment systems might take a longer time.

Please send returned items, including your order confirmation, to:

SIA STAVRO
Udens iela 12-101
Riga, LV-1007

RETURN OF DAMAGED PRODUCTS

If you received damaged products, please fill the Return of damaged items form.

MORE QUESTIONS?

If you have any questions regarding shipping or returns, please contact our Customer Service at info@responsecosmetics.com.

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